Frequently asked questions (FAQs)

General

> Convenience fees:
FPX: 3.00% or RM3.00* per transaction whichever higher.

* Amount below RM100.00, fix rate of RM3.00 per transaction.

Coming soon: Credit Cards, E-wallet & DuitNow

> No contract is required, you can stop using EpicDewan anytime.

> Yes you can. Contact us.

> Our payment gateway partner is 2C2P, a reputable gateway provider. Learn more.

> Yes you can. Contact us.

> By default the renewal are based on year end. This is set when you register the association with us. However, you are also given an option to set the renewal date to be other than your year end. This is a irreversible action, therefore please make sure you set correctly.

> No, it is unlimited.

> Yes, go to Report module & export.

> Yes, go to Report module & export.

> Yes, go to Report module & export.

> Yes, go to Report module & export.

Events

> There are no subscription fees for this function. However the convenience fees still apply for each transaction. 

> It is unlimited. So as many as you want.

> Example: If you have an upcoming training sessions, you can create an event using the system. You can upload image, event details, pricing.

> Yes there is. You can choose when to start & end.

> Not a specific function for now, but you can always use the sales function as it can deliver the same effect.

> No, it’s unlimited 

> Yes. That is if you allow non-member & any person without account to place an order. 

> We process payment weekly & disburse on the following Monday or Tuesday (subject to whether it is a working day). For example, all payment received from Monday (today 12am onward) until Sunday (until 11:59pm) will be paid on the following week Monday or Tuesday (subject to whether it is a working day).

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